You’re at your favorite department store because they are currently advertising a clearance sale and who doesn’t love a good clearance sale. While at the store you hear that special music to your ears. An announcement is made about an additional 25% discount on items that have already been discounted. Can you believe that? Talk about being in the right place at the right time. With great excitement and anticipation you run not walk to the clearance area. You arrive at the clearance section and to your delight you find an entire section of the clothing marked at “85% off”, with the tags displaying a “60% clearance” tag. When you check out, you are given the 60% off plus an additional 25%, which actually results in just a 70% savings. When asking the cashier about the sign by the clothes you picked up, you are told “60% + 25% = 85%”.
So you decide to contact customer service through their website. You receive a response like this. At this time, we are unable to issue you a credit as our pricing is correct for our clearance merchandise. The extra 25% discount is applied after the initial clearance discount as the item has already been marked down 60%. We do apologize for any confusion.
This continues to go back and forth, and even through threatening with legal action (albeit is it really worth the hassle), you are continually told that the discount is not wrong. Sometimes it would just be nice not to try to figure the hidden meaning of things.
We at Duncan Financial Group help you with the complexity of purchasing insurance for your personal needs (Home, Auto & Life, just to name a few). Let us help you get the right discounts. Call us today (724) 863-3420 or visit our website at www.duncangrp.com.